Bella Villa Properties FAQs

We set up a showing with you observing the timeframe you dictate to us (2 hours notice? 24 hours notice? – it’s your call).

You will either confirm or deny the showing. Once the appointment has been made, if something comes up and you need to reschedule the showing, please let us know as soon as possible.

If you are going out of town, or have any other reason to update the showing instructions, let us know so that we can accommodate your schedule.

There is a combo lockbox on or near your front door (or wherever you designate it to be kept). Only licensed REALTORS® have will be given the code.

The showing request will most likely be made a day prior and will be for a one-hour allotted window of time. (For example, an agent is requesting to view your home tomorrow from 2-3 pm.) You are expected to be gone for all showings.

We recommend that you have your home ready to show and are out of the home at least 15 minutes before the scheduled time frame. Also, don’t be surprised if they are still there when you come home…just drive around the block a couple of times until they are gone.

You may also experience a ‘no show’. You will get your home in perfect showing condition and 10 minutes after you leave the house with all the lights on and fresh flowers in place you will get a call that it was canceled. Or you will return after the presumed showing and no one will have been there. It’s an inconvenience, but it happens. Buyers cancel last minute, people get stuck in traffic, kids get sick, or sometimes it is as annoying as they drove up to your house, didn’t like the color of the trim and decided not to tour it. This frustration is part of the selling process and it is better to laugh than cry.

Don’t get locked out of your home! People are walking through your home. They are turning the lights on and off, they are walking out the back door to check out the yard, and they are looking in your garage. It is very important that you leave notes for the showing agents on doors that you have specific instructions for (like the door from the garage to the home). If you always use that door when you come home and you don’t want it locked, please tape a small note above the doorknob that says, “Please don’t lock this door.” Or better yet, keep a key with you for all doors so you are never locked out of your own home! The same goes for turning lights on and off. If you want the agent to leave the lights on as they go through the home or turn them off, just leave a nice note like “Please leave the lights on” if you know there is another show scheduled later in the day.

How did the showing go? What did the buyers think? I know you want to know right away and we promise to get you information as quickly as we get it. Once the showing occurs there is an automatic survey that we created that is emailed to the Buyer’s Agent. It usually takes 24-48 hours to receive feedback. Please remember that the agent might have shown 15 homes in a day and might need some time to get through all the feedback while they are also getting answers to their Buyer’s questions and potentially preparing an offer.

Bad feedback happens. We will report all feedback we get to you and there might be some feedback that you don’t like. Keep in mind that many agents are simply reporting the negative feedback and they don’t have the time to point out all the good things about the home. Also, keep in mind that there are things you can control and things you can’t control. Only focus on what you can control.